Victoria Tenant Rights: Get Your Repairs Done
Landlord or real estate agent ignoring your repair requests? You have legal rights under the Residential Tenancies Act 1997 (VIC).
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Your Rights Under Victorian Law
Key Legislation: Residential Tenancies Act 1997 (VIC)
- Section 68 - Landlord's obligation to maintain premises
- Section 72 - Urgent repairs
- Section 73 - Non-urgent repairs
Under Victorian tenancy law, your landlord must:
- Provide the property in a reasonable state of cleanliness and repair
- Maintain the property in a reasonable state of repair
- Carry out urgent repairs as soon as possible
- Respond to non-urgent repairs within 14 days
Repair Timeframes in Victoria
| Repair Type | Response Time | Examples |
|---|---|---|
| Urgent | As soon as possible | Burst pipes, gas leak, no hot water, broken locks, flooding |
| Non-Urgent | Within 14 days | Broken appliances, minor leaks, general maintenance |
Urgent Repairs (Section 72)
These must be fixed as soon as possible:
- Burst water service or serious leak
- Blocked or broken toilet
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Failure of gas, electricity, or water supply
- Failure of hot water service
- Failure of heating in cold weather
- Broken lock or security device
- Fault causing serious injury risk
Victoria Tenant Resources
Consumer Affairs Victoria
Government body that provides information about renting and handles complaints.
Phone: 1300 558 181 | Website: consumer.vic.gov.au
VCAT (Victorian Civil and Administrative Tribunal)
The tribunal that hears tenancy disputes and can order repairs.
Phone: 1300 018 228 | Website: vcat.vic.gov.au
Tenants Victoria
Free tenancy advice and advocacy service for Victorian renters.
Phone: 1300 558 181 | Website: tenantsvic.org.au
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