Tenant Resources
If your landlord or property manager isn't responding to maintenance requests, these organisations can help. All services listed are free or low-cost.
Queensland
Residential Tenancies Authority (RTA)
The RTA manages bonds, provides information about renting, and helps resolve disputes.
- Phone: 1300 366 311
- Website: rta.qld.gov.au
QCAT (Tribunal)
Queensland Civil and Administrative Tribunal handles tenancy disputes.
- Phone: 1300 753 228
- Website: qcat.qld.gov.au
Tenants Queensland
Free tenancy advice and advocacy service.
- Phone: 1300 744 263
- Website: tenantsqld.org.au
New South Wales
NSW Fair Trading
Provides information about renting and handles complaints.
- Phone: 13 32 20
- Website: fairtrading.nsw.gov.au
NCAT (Tribunal)
NSW Civil and Administrative Tribunal handles tenancy disputes.
- Phone: 1300 006 228
- Website: ncat.nsw.gov.au
Tenants' Union of NSW
Free tenancy advice and advocacy service.
- Phone: 1800 251 101
- Website: tenants.org.au
Victoria
Consumer Affairs Victoria
Provides information about renting and handles complaints.
- Phone: 1300 558 181
- Website: consumer.vic.gov.au
VCAT (Tribunal)
Victorian Civil and Administrative Tribunal handles tenancy disputes.
- Phone: 1300 018 228
- Website: vcat.vic.gov.au
Tenants Victoria
Free tenancy advice and advocacy service.
- Phone: 1300 558 181
- Website: tenantsvic.org.au
Western Australia
Consumer Protection WA
Provides information about renting and handles complaints.
- Phone: 1300 304 054
- Website: consumerprotection.wa.gov.au
Magistrates Court WA
Handles tenancy disputes in Western Australia.
- Phone: 1300 306 017
- Website: magistratescourt.wa.gov.au
South Australia
Consumer and Business Services
Provides information about renting and manages bonds.
- Phone: 131 882
- Website: cbs.sa.gov.au
SACAT (Tribunal)
South Australian Civil and Administrative Tribunal handles tenancy disputes.
- Phone: 1800 723 767
- Website: sacat.sa.gov.au
Tenants' Information & Advisory Service
Free tenancy advice service.
- Phone: 08 8305 9458
- Website: syc.net.au/tias
Tasmania
Consumer Building and Occupational Services
Provides information about renting and manages bonds.
- Phone: 1300 654 499
- Website: cbos.tas.gov.au
Residential Tenancy Commissioner
Handles tenancy disputes in Tasmania.
Tenants' Union of Tasmania
Free tenancy advice and advocacy service.
- Phone: 03 6223 7370
- Website: tutas.org.au
Australian Capital Territory
Access Canberra
Provides information about renting and manages bonds.
- Phone: 13 22 81
- Website: accesscanberra.act.gov.au
ACAT (Tribunal)
ACT Civil and Administrative Tribunal handles tenancy disputes.
- Phone: 02 6207 3600
- Website: acat.act.gov.au
Tenants' Union ACT
Free tenancy advice and advocacy service.
- Phone: 02 6247 2011
- Website: tenantsact.org.au
Northern Territory
Consumer Affairs NT
Provides information about renting and handles complaints.
- Phone: 1800 019 319
- Website: consumeraffairs.nt.gov.au
NTCAT (Tribunal)
Northern Territory Civil and Administrative Tribunal handles tenancy disputes.
- Phone: 08 8999 1800
- Website: ntcat.nt.gov.au
Darwin Community Legal Service
Free legal advice including tenancy matters.
- Phone: 08 8982 1111
- Website: dcls.org.au
National Resources
National Association of Tenant Organisations
Peak body for tenants' unions across Australia.
- Website: nato.asn.au
LawAccess NSW (National Info)
Free legal information and referrals.
- Phone: 1300 888 529
- Website: lawaccess.nsw.gov.au